FAQ

DELIVERY FAQ

When it comes to delivering your purchases, we understand the importance of efficiency and reliability. Our delivery process is designed to ensure that your items arrive safely and on time, so you can start enjoying them as soon as possible.

Here are some key details about our delivery service:

Shipping Options: We offer a variety of shipping options to cater to your specific needs. Whether you prefer standard shipping, express delivery, or same-day shipping, we have you covered. You can select your preferred shipping method during the checkout process.

Delivery Time-frames: We strive to provide accurate delivery time-frames for each shipping option. Depending on your location and the shipping method chosen, you can expect your package to arrive within the estimated time-frame provided at checkout. Please note that unforeseen circumstances such as weather conditions or customs delays may affect delivery times.

Tracking: For your peace of mind, we provide tracking information for all orders. Once your package is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery online, ensuring that you are always aware of its whereabouts.

Shipping Costs: Our shipping costs are calculated based on the weight and dimensions of your items, as well as the shipping method chosen. During the checkout process, you will be able to view the shipping costs associated with your order before finalising your purchase.

International Shipping: We offer international shipping to select countries. If you are located outside of our standard shipping zones, please contact our customer support team for assistance. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Delivery Address: To ensure successful delivery, please provide a valid and complete delivery address at the time of purchase. We recommend double-checking your address details to avoid any delays or mis-deliveries.

If you have any further questions or require assistance regarding our delivery service, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with us is seamless from start to finish.